Shipping Policy for Mimo Boutique Baby

Effective Date: January 10, 2025

At Mimo Boutique Baby, we are committed to delivering your baby clothing and accessories in a timely and efficient manner. This Shipping Policy outlines the terms and conditions that apply to the shipping and delivery of orders made on our website, https://mimoboutiquebaby.com. By placing an order with us, you agree to the terms and conditions outlined below.

1. Shipping Methods and Delivery Times

We offer a variety of shipping methods to meet the needs of our customers. Shipping rates and delivery times vary depending on the destination, size of the order, and selected shipping method.

  • Standard Shipping: Typically delivers within 5-7 business days after the order has been processed.
  • Expedited Shipping: Typically delivers within 2-3 business days after the order has been processed.
  • Express Shipping: Typically delivers within 1-2 business days after the order has been processed.

Please note: Delivery times are estimates and can vary based on factors such as shipping carrier delays, holidays, or unforeseen circumstances. We are not responsible for delays that occur once the order is with the shipping carrier.

2. Shipping Charges

  • Shipping Fees: Shipping costs are calculated based on the weight and size of your order and the delivery location. Shipping fees will be displayed at checkout before you complete your order.
  • Free Shipping: From time to time, we offer free shipping promotions. The eligibility for free shipping is based on the promotion’s terms and conditions. If applicable, free shipping will be automatically applied at checkout.

3. Order Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days from the time of purchase. Please note that orders are only processed on business days, which do not include weekends or holidays.
  • Order Confirmation: Once your order has been placed, you will receive an order confirmation email with your order details. Once your order has been shipped, you will receive a separate shipping confirmation email with tracking information.

Note: Orders placed after 3:00 PM Eastern Standard Time (EST) may not be processed until the following business day.

4. Shipping Restrictions

  • Domestic Shipping: We currently offer shipping within the United States. We do not offer international shipping at this time.
  • P.O. Box Addresses: We can ship to P.O. Box addresses via standard shipping. However, expedited and express shipping methods may not be available for P.O. Box addresses.
  • Military Addresses (APO/FPO): We are happy to ship to military addresses, including APO/FPO addresses, using Standard Shipping. Expedited or express shipping options are not available for these addresses.

If you are located outside of the United States and would like to inquire about international shipping, please contact our customer service team at info@mimoboutiquebaby.com for further assistance.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also check the status of your order by logging into your account on our website.

Please note that tracking information may take up to 24 hours to become available after shipment. If you experience any issues with tracking your order, feel free to contact our customer support team.

6. Shipping Delays and Issues

While we strive to ensure your order is delivered on time, shipping delays can occur due to various reasons beyond our control. These reasons may include:

  • Severe weather conditions
  • Shipping carrier delays
  • Public holidays
  • Incorrect or incomplete address information

If your order has not arrived within the expected timeframe, we encourage you to track the shipment using the tracking information provided. If there is an issue with the delivery or if you believe your package is lost, please contact our customer service team immediately for assistance.

7. Address Accuracy

  • Accurate Shipping Information: Please double-check that all shipping information, including the recipient’s name, address, city, state, ZIP code, and contact number, is accurate before completing your order. We cannot be held responsible for delays, misdeliveries, or lost packages caused by incorrect or incomplete addresses provided by the customer.
  • Address Corrections: If you notice that your shipping information is incorrect after placing the order, please contact us immediately at info@mimoboutiquebaby.com. We will do our best to accommodate changes, but once the order is shipped, we are unable to alter the shipping address.

8. Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us as soon as possible. We will investigate the issue with the carrier and assist in locating your package. If your package cannot be located, we will initiate a claim with the shipping carrier on your behalf.
  • Damaged Packages: If your order arrives damaged, please notify us within 7 days of receiving the item. We may require photographic evidence of the damage to initiate a claim. We will either send a replacement, offer a refund, or issue a store credit based on the situation.

9. Shipping to Multiple Addresses

Currently, Mimo Boutique Baby does not support the ability to ship an order to multiple addresses in a single transaction. If you would like to send items to different addresses, please place separate orders for each shipping address.

10. Order Cancellation

Once an order is placed, we begin processing it immediately, and we cannot guarantee that cancellation requests can be honored. If you wish to cancel your order, please contact us as soon as possible at info@mimoboutiquebaby.com, and we will make every effort to accommodate your request before the order is shipped. If the order has already been shipped, you will need to follow the return process.

11. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the revised date will be indicated at the top of the page. Please review the policy periodically to stay informed about our shipping practices.

12. Contact Information

If you have any questions about our Shipping Policy or need assistance with your order, please feel free to contact us:

Thank you for choosing Mimo Boutique Baby. We hope your shopping experience is smooth, and we look forward to serving you!